Best AI Chatbots for WhatsApp Business: Top Picks for 2025

 

Companies today are seeking some new way to improve communication with their customers. Malaysia, a popular and bustling economic hub in Southeast Asia, businesses here are looking for top AI chatbot to enhance customer experiences. But they face one challenge which is managing the increasing volume of customer inquiries across various platforms such as WhatsApp. Because in Malaysia, many people use this platform to communicate.

Below you can explore the top AI chatbots for WhatsApp Business and how these will help your business to boost overall efficiency in 2025.

Understanding AI Chatbot for WhatsApp

An AI chatbot for WhatsApp is a digital assistant. It uses artificial intelligence to communicate with customers through WhatsApp. These chatbots can be integrated into your WhatsApp Business API. It enables them to handle customer inquiries automatically and it is available around the clock. AI chatbots can understand, process, and respond to customer queries in real time because they use NLP and ML algorithms. It makes the entire customer interaction process efficient and effective.

The WhatsApp Business API allows you to communicate with their valued customers. It integrates with a chatbot to enhance the quality of these interactions. An AI chatbot can

• Understand and process various customer queries
• Automate routine tasks
• Escalate complex issues to human agents

This reduces response times, improves customer satisfaction and lowers operational costs.

Best Picks for AI Chatbots in 2025

1.      Gupshup

Gupshup is a popular AI chatbot platform across the globe. It provides an outstanding AI chatbot WhatsApp API solution for businesses in Malaysia. Gupshup's platform provides smooth integration with WhatsApp. It allows your businesses to automate customer interactions. Its conversational AI capabilities enable businesses to handle various tasks such as

• Customer service inquiries
• Lead generation
• Order tracking
• Marketing campaigns

Gupshup's WhatsApp APIintegration ensures you provide instant responses and improve the overall customer experience. It allows you to personalize the chatbot's responses based on their specific needs.

2.      Tidio

Tidio is a powerful AI chatbot and it integrates the WhatsApp Business API to provide

• Automated responses
• Live chat support

So you can customize it based on your unique business needs.

Tidio's AI capabilities allow you to understand customer queries and respond in a conversational tone. The platform also integrates with CRM software, email marketing and more.

3.      Twilio Autopilot

Twilio has gained a popular name in the world of cloud communications. Its Autopilot AI chatbot is a popular choice for businesses looking to integrate a chatbot with WhatsApp. Twilio Autopilot provides a customization option and uses natural language understanding (NLU) to interpret customer messages accurately.

The API can be integrated with WhatsApp. It enables you to automate routine inquiries and support requests across various channels. Twilio also allows you to build custom workflows which makes it an ideal solution for businesses with complex needs.

4.      Zenvia

Zenvia offers an extensive AI chatbot WhatsApp API solution. It is designed for businesses in Malaysia and other parts of Southeast Asia. Zenvia's chatbot can handle various tasks such as

• Customer support
• Lead generation
• Order tracking

The platform allows businesses to integrate their existing CRM systems. It enables you to provide personalized support based on customer data. Zenvia's chatbot uses AI to learn from interactions and improve it. It ensures customer conversations remain relevant and efficient.

5.      WATI

WATI (WhatsApp Team Inbox) is a solution personalized specifically for you to use WhatsApp for customer communication. WATI helps you automate customer service, sales inquiries and marketing campaigns because of its AI-powered chatbot integration.

The platform is user-friendly and it does not require you to code. WATI's WhatsApp Business API integration ensures you manage customer conversations. It also allows you to handle the bulk of routine queries while human agents take over when needed.

6.      Landbot

Landbot is a no-code chatbot builder. It provides robust integration with WhatsApp. The platform allows you to create

• Custom workflows
• Automate customer support
• Engage customers across WhatsApp

Landbot'sAI chatbot can handle customer queries, collect customer data and make product recommendations. Its visual chatbot builder makes it easy for non-technical users to set up a personalized chatbot for their business.

Summing It Up

If you integrate an AI chatbot WhatsApp API, you can make your communication process smooth, improve customer satisfaction and reduce operational costs. The solutions mentioned in this post represent some of the best AI chatbot WhatsApp API integrations available in 2025. Each has unique features to suit various business needs. Whether you are in retail or any other industry, the right AI chatbot can help you stay on top in the digital world.