How TTS Increases IVR Options?

In traditional IVR systems, Text to speech in Indian voices prompt was used to provide the caller with options to choose from. There were a number of static menus that were presented in a stilted, robotic TTS voice in response to these prompts. In today's world, consumers prefer to communicate with voices based on text-to-speech with an Indian accent. As a result of hyper-personalization, or marketing that takes into account the preferences of individuals, there are new expectations, and one of them is not to wait through irrelevant menu options.

Advanced TTS and conversational IVR provide a welcoming synthetic voice, while conversational IVR speak in short, simple, personalized sentences. By using artificial intelligence, these platforms can recognize the speaker's intent and provide relevant comments, providing clear paths to resolution based on the speaker's intent. As a result, neural TTS voices are capable of expressing appropriate emotions with customizable speaking styles, assuring the caller that the voice cares about them as an individual. In the case of an IVR, neural TTS does not speak the way we write, but rather the way we speak: Not "Your request is being processed," but rather "Hm, let me check that out."

Using this approach, you'll be able to create a vastly more satisfying customer experience for your company, which will have a direct impact on your bottom line. It has been found that 17% of U.S. customers will switch to a competitor after just one bad experience, according to a study by PWC. It is estimated that after several attempts, this figure rises to nearly 60%-even when the customers are otherwise happy with the original brand. There is no doubt that conversational IVR or IVA improves the level of caller satisfaction, which is obviously essential for continued growth.

It is becoming more common for contact centers to utilize Interactive Voice Response (IVR) phone systems to answer inbound and outbound calls from customers by providing them with a recorded message that provides options for how to respond to the call.

It has been observed that IVR is often used as the first interaction between a customer and an organization, so as a result, it can influence a customer's perception of a particular organization based on the level of service and ease of use.

To ensure a smooth calling process, the tools such as IVR voice recognition, Text-to-speech (TTS) can be integrated into your CRM in order to ensure an increase in productivity.

Let’s have a detailed look at the benefits of using TTS in your organization:

Text-to-Speech Benefits

• TTS consists of speaking text aloud, with the text going into the microphone and the voice coming out.

• With TTS, IVR applications can provide order status, account information, service requests, and customer service survey questions to ensure the information collected is accurate.

• The IVR application supports touch-tone and dual-tone multi-frequency (DTMF) keypads for user input.

• In order to ensure accuracy, it is important to be able to read long texts with a clear reader voice and a natural speaking style

• Multilingual functionality with multiple languages supported

• Automates routine administrative tasks of customer care agents, which reduces operational costs.

• IVR can be translated into different languages

• IVRs can be edited and added more easily

• A telephone call using TTS can also be made without the assistance of an agent.

• Your brand will be able to choose the perfect voice with TTS systems, which usually have a wide variety of voices to choose from.

• There is a great deal of reliance on text-to-speech in conversational IVR systems.

It's not just enterprise-level contact centers that can benefit from using TTS in IVR systems. Additionally, they are ideal for small and medium-sized businesses. If your customer wants to make a dinner reservation or shut off their gas service, TTS in IVR can provide a satisfying experience without requiring a large staff of human agents. Additionally, they can help build the brand relationship-but only if your brand is set apart with an expressive, unique TTS voice.

Conclusion

You have the opportunity to interact directly with your consumers through contact centers, and a poor-quality TTS IVR voice will give them a bad first impression. You can achieve this by building text-to-speech in Indian voice for your callers offered by Knowlarity.